Fixed-price service
Account reinstatement
A suspended account is an evidence problem, not a writing problem. We find what Amazon actually objected to, build the case around it, and manage the appeal through to a decision.
When this is the right call
Signals that point here.
- A selling account suspended or deactivated, with funds held.
- An appeal already submitted and rejected, sometimes more than once.
- A Section 3 or related-account notice you do not understand.
- Account health deteriorating and a suspension you can see coming.
What you get
Everything included in the fee.
Root-cause investigation
We read the notice, the performance notifications behind it and the account history, because the stated reason and the real reason often differ.
Evidence pack
Invoices, supplier documentation, authorisation letters — assembled and checked against what Amazon accepts, which is narrower than most sellers expect.
Plan of Action
Written in the structure Amazon’s reviewers are trained to look for: root cause, immediate corrective action, preventative measures. Specific, not templated.
Submission and follow-up
We submit, track the response and handle follow-up requests, which are where most self-managed appeals stall.
Escalation where warranted
If the case merits it, we escalate through the appropriate channel rather than resubmitting the same appeal.
Prevention brief
Once resolved, a short written account of what caused it and what to change so it does not recur.
How it runs
Four steps, start to delivery.
Turnaround. The appeal is usually submitted within three business days of receiving your documentation. Amazon’s own response time is outside anyone’s control and ranges from days to several weeks.
- 1
Free case review
Send us the notice. We tell you honestly whether the case is winnable, and which tier it falls into, before you pay anything.
- 2
Investigation
We reconstruct what happened from the account record and your documentation.
- 3
Preparation and submission
Plan of Action and evidence pack built, reviewed with you, then submitted.
- 4
Management to a decision
We handle every follow-up until Amazon reaches a decision.
Not included. Legal representation, arbitration and anything requiring a solicitor are outside our scope, and we will say so if a case reaches that point.
Request
Request account reinstatement
Tell us what you need. We confirm the scope and price in writing, send an invoice, and begin once it is paid.
Questions
Before you order.
What separates a standard case from a complex one?
A standard case is a first suspension with one identifiable cause and documentation you already hold. A complex case involves repeated suspensions, a related-account or Section 3 notice, rejected appeals already on file, or evidence that has to be reconstructed from suppliers. We tell you which one applies at the free review, before you pay.
Can you guarantee reinstatement?
No. The decision is Amazon’s alone and no consultancy controls it. Our fee pays for the work of investigating, preparing and managing the case. We would rather tell you a case is weak than take the fee.
What if the first appeal is rejected?
Follow-up submissions on the same case are covered by the fee. We keep working the case until it reaches a final decision or you tell us to stop.
How quickly should we come to you?
Immediately, and before submitting anything yourself. A rejected appeal written in haste makes the case harder, because Amazon reads the whole history.